Privacy Policy

RichLand Logistics Services (“RLS”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012. This Policy applies to information we collect via various channels (“Channels”) from time to time, including but not limited to such websites (“Sites”) and applications (“Apps”) as RLS may establish and/or maintain, such as and their sub-domains, and the mobile apps.


By using the Channels and/or providing your personal data, you agree to be bounded by the terms of this Policy and you consent to our collection, use and disclosure of your personal data.

If you do not consent to the terms of this Policy, please do not access the Channels or provide your personal data.

Personal Data

Personal Data refers to data about a person who can be identified from that data and other information to which RLS has or is likely to have access.

The types of personal data we may collect from you include but are not limited to:

  1. name;
  2. contact details such as phone number and email address;
  3. delivery address (including residential and workplace);
  4. any other information that may be reasonably required to facilitate the delivery of products to business or individual recipients;
  5. login details and password;
  6. other personally identifiable information which you provide in connection with your use of our services including in the process of creating an account, displaying or otherwise transmitting any content on or through the Channels or via other means of communication such as email or telephone.

We also collect information that is sent automatically by your web browser, computer, mobile phone, tablet or other device. This data may include IP addresses, unique device identifier, website usage history, location, cookie and other browsing information. If you do not wish to have your data collected through such technologies you may disable the operation of these technologies on your devices (where possible), or you may refrain from using our websites and applications.

Usage of Personal Data

We do not sell or trade your personal data. The purposes for which personal data collected by RLS from you may be used and/or shared with third parties include but are not limited to:

  1. processing and maintaining your account with us;
  2. to fulfil delivery to disclosed addresses;
  3. legal purposes (including but not limited to obtaining legal advice and dispute resolution);
  4. conducting research and statistical analysis;
  5. security and safety purposes, e.g. protecting our platforms from unauthorised access or usage and to monitor for security threats;
  6. upgrading or diagnosing issues with the Channels; and
  7. any other reasonable purposes related to the aforesaid.


We retain personal data for as long as the purpose for which the data was collected exists. Thereafter we will destroy or delete the information or remove the association between you and the data, unless otherwise required by law or accounting or business requirements.


We have commercially reasonable safeguards and measures to ensure that our information and data remain secure. However, we cannot be held responsible for unauthorised or unintended access that is beyond our control, including hacking or cybercrimes. We also do not guarantee that our websites and applications are invulnerable to security breaches, or that your use of our websites and applications is safe and protected from viruses, worms, Trojan horses, and other vulnerabilities.

External Sites

Our Channels may provide links to other channels, such as external sites or third-party applications (“External Channel”), that may be of interest to you. We shall not be responsible for the collection, use and protection of your personal data by any External Channel. It is your responsibility to read the privacy policy of such External Channels before disclosing your personal data to them.

Access and Correction of Personal Data

We presume that personal data provided by you is accurate, and we aim to keep such personal data as accurate as possible. If you would wish to obtain access or make corrections to the personal data which you have supplied to us, you may do so by contacting us at the particulars set out in the “Contact Us” section of this Privacy Policy.

Updates to this Policy

We reserve the right to make changes to this Privacy Policy from time to time. If we make any changes to this Privacy Policy, we will post those changes on this page. We encourage you to check and review our Privacy Policy on a regular basis.

Governing Law

This Policy is governed by and shall be construed in accordance with Singapore laws without giving any effect to principles of conflicts of laws, and you agree to submit to the exclusive jurisdiction of the Singapore courts.

Contact Us

We welcome any questions and comments you may have regarding this Privacy Policy. If you have any questions or comments, you may contact us by telephone, email or post as follows:

The Data Protection Officer

RichLand Logistics Services

300 Tampines Ave 5, #05-02

Singapore 529653

Tel: (65) 6419 7500